Logistics Customer Service Specialist

Paycom; Portland (OR); On-site; USD 38,000 - 52,000; Full time

Job summary

Temco Logistics is seeking a customer service representative to be the first point of contact for customers, handling inquiries, resolving issues, and ensuring satisfaction in a fast-paced environment. The role requires a detail-oriented, organized problem-solver who can communicate clearly.

Candidates should have a high school diploma, at least two years in customer service or office administration, and proficiency with MS Office; ERP experience is a plus.

Qualifications

• High school diploma or equivalent required.
• Minimum 2 years in customer service or office administration.
• Excellent communication and interpersonal skills.
• Strong problem-solving and attention to detail.
• Organized with ability to manage multiple tasks.
• Proficient in MS Office; ERP systems familiarity preferred.

Responsibilities

• Provide accurate information on orders, delivery status, and product details.
• Answer phone calls and emails promptly with clear responses.
• Address questions, concerns, and requests to ensure satisfaction.
• Monitor delivery schedules and provide real-time updates.
• Escalate unresolved issues to supervisors when necessary.
• Collaborate across departments to maintain smooth operations.

Skills

Communication

Interpersonal

Problem-solving

Organizational skills

Bilingual

Education

High school diploma or equivalent

Tools

MS Office Suite

ERP systems

Job description

Temco Logistics is seeking a customer service representative to be the first point of contact for customers, handling inquiries, resolving issues, and ensuring satisfaction in a fast-paced environment. The role requires a detail-oriented, organized problem-solver who can communicate clearly.

Candidates should have a high school diploma, at least two years in customer service or office administration, and proficiency with MS Office; ERP experience is a plus.