Logistics Customer Care & Office Coordinator

Temco Logistics LLC; Louisville (KY); On-site; USD 34,000 - 48,000; Full time

Job summary

Temco Logistics LLC in Louisville, KY is seeking a motivated Customer Service Representative to be the first point of contact for customers, providing clear information on orders, delivery status, and product details.

You will handle phone calls and emails, resolve issues, escalate when needed, and collaborate with other teams to ensure smooth delivery and installation services, all while maintaining excellent customer relationships.

Qualifications

• 2+ years in customer service or office tasks.
• Strong communication and interpersonal skills for positive customer relationships.
• Detail oriented with solid organizational abilities.

Responsibilities

• Provide customers with accurate information on orders, delivery status, and product details.
• Answer phone calls and respond to emails promptly, addressing questions and requests.
• Resolve customer issues and escalate unresolved matters to the appropriate supervisor.
• Monitor delivery schedules to provide real-time updates to customers.
• Collaborate with colleagues and other departments to maintain smooth operations.

Skills

Customer service

Phone & email

Problem solving

Organizational skills

MS Office

ERP systems

Education

High school diploma or equivalent

Tools

MS Office

ERP systems

Job description

Temco Logistics LLC in Louisville, KY is seeking a motivated Customer Service Representative to be the first point of contact for customers, providing clear information on orders, delivery status, and product details.

You will handle phone calls and emails, resolve issues, escalate when needed, and collaborate with other teams to ensure smooth delivery and installation services, all while maintaining excellent customer relationships.