Logistics Customer Support Specialist

The Home Depot; Washington; On-site; USD 23,000 - 28,000; Full time

Job summary

Temco Logistics is seeking a motivated Customer Service Representative to be the first point of contact for customers, handling inquiries and resolving issues to ensure satisfaction.

The role emphasizes accurate information provision on orders, delivery status, and product details, with prompt email and phone communication and follow-up to ensure satisfaction with delivery and installation services.

Qualifications

• Outstanding communication and interpersonal skills to build and maintain positive customer relationships.
• Strong problem-solving abilities and attention to detail to address inquiries efficiently.
• Excellent organizational skills to manage multiple tasks and priorities.

Responsibilities

• Provide customers with accurate information regarding orders, delivery status, and product details.
• Answer phone calls and respond to emails promptly, addressing questions and requests.
• Follow up to ensure satisfaction with delivery and installation services.

Skills

Communication skills

Interpersonal skills

Problem solving

Organizational skills

Education

High school diploma or equivalent

Tools

MS Office Suite

ERP systems

Job description

Temco Logistics is seeking a motivated Customer Service Representative to be the first point of contact for customers, handling inquiries and resolving issues to ensure satisfaction.

The role emphasizes accurate information provision on orders, delivery status, and product details, with prompt email and phone communication and follow-up to ensure satisfaction with delivery and installation services.