Logistics Customer Experience Specialist

Temco-Logistics; Elizabeth (NJ); On-site; USD 42,000 - 52,000; Full time

Job summary

Temco Logistics is seeking a motivated and customer-focused Customer Service Representative to join our dynamic team. You will be the first point of contact for customers, providing exceptional service by addressing inquiries, resolving issues, and ensuring customer satisfaction.

Responsibilities include providing accurate information about orders, delivery status, and product details; answering phone calls and emails; resolving issues or escalating to a supervisor when needed; and tracking

Qualifications

• Minimum 2 years of customer service or office administration experience.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Excellent organizational skills and ability to manage multiple tasks.
• Proficiency in MS Office Suite; ERP systems experience preferred.

Responsibilities

• Provide customers with accurate information regarding orders, delivery status, and product details.
• Answer phone calls and respond to emails promptly.
• Resolve customer issues and escalate unresolved matters to a supervisor when necessary.
• Monitor and track delivery schedules to provide real-time updates.
• Collaborate with colleagues and other departments to maintain seamless operations and exceptional customer service.

Skills

Customer service

Communication

Interpersonal skills

Problem solving

Attention to detail

Organization

Time management

Education

High school diploma or equivalent

Tools

ERP systems

Office software

Job description

Temco Logistics is seeking a motivated and customer-focused Customer Service Representative to join our dynamic team. You will be the first point of contact for customers, providing exceptional service by addressing inquiries, resolving issues, and ensuring customer satisfaction.

Responsibilities include providing accurate information about orders, delivery status, and product details; answering phone calls and emails; resolving issues or escalating to a supervisor when needed; and tracking