Logistics Customer Service Specialist

The Home Depot; Maryland Heights (MO); On-site; USD 36,000 - 48,000; Full time

Job summary

Temco Logistics is seeking a customer-focused Customer Service Representative to be the first point of contact for customers, addressing inquiries and resolving issues. You will ensure satisfaction, track deliveries, and support office operations.

The role requires strong communication, organization, and problem-solving skills, with familiarity in MS Office and ERP systems; bilingual candidates are encouraged to apply. Apply by 2026-12-31.

Qualifications

• High school diploma or equivalent.
• Minimum of 2 years of experience in customer service or office admin tasks.
• Outstanding communication and interpersonal skills for positive relationships.
• Strong problem-solving abilities and attention to detail.
• Excellent organizational skills to manage multiple tasks.
• Proficiency in MS Office Suite; familiarity with ERP systems preferred.
• Knowledge of Temco Logistics’ delivery and installation services is a plus.
• Adaptability to a fast-paced, customer-driven environment.

Responsibilities

• Provide customers with accurate information regarding orders, delivery status, and product details.
• Answer phone calls and respond to emails promptly addressing questions and requests.
• Follow up to ensure satisfaction with delivery and installation services.
• Resolve issues and escalate unresolved matters to a supervisor when needed.
• Monitor and track delivery schedules to provide real-time updates.
• Maintain expert knowledge of Temco Logistics’ products and services.
• Track office supply inventory and place orders to ensure smooth operations.
• Prepare and submit timely reports, presentations, and proposals as assigned.
• Collaborate with colleagues and other departments to maintain seamless operations.

Skills

Customer service

Communication

Organizational skills

MS Office

Education

High school diploma

Tools

ERP systems

Job description

Temco Logistics is seeking a customer-focused Customer Service Representative to be the first point of contact for customers, addressing inquiries and resolving issues. You will ensure satisfaction, track deliveries, and support office operations.

The role requires strong communication, organization, and problem-solving skills, with familiarity in MS Office and ERP systems; bilingual candidates are encouraged to apply. Apply by 2026-12-31.