Logistics Customer Support Specialist

RXO; Houston (TX); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

401(k) with company match (up to 5%)

Pre-tax accounts

Life insurance & disability

Job summary

RXO is seeking a Customer Service Representative to ensure we deliver on our promise of outstanding service. You will work with customers, business partners and drivers to meet commitments and delight customers at every step of the experience.

Responsibilities include assisting via phone and email, handling complaints, diagnosing issues, monitoring routes, and processing order changes. Requires MS Office skills and strong customer service abilities.

Qualifications

• Experience in customer service environments is preferred.
• Strong communication and interpersonal skills.
• Ability to manage multiple tasks and priorities in a fast-paced setting.

Responsibilities

• Assist customers and business partners via telephone and email.
• Handle customer complaints in a calm, professional manner.
• Diagnose, assess, and resolve problems or issues.
• Monitor progress of delivery routes.
• Scan haul-away pods and verify stamps.
• Process changes or cancellations to delivery orders.

Skills

Customer service

Communication

Problem solving

Multitasking

Education

High school diploma or equivalent

Tools

MS Project

MS Word

MS Excel

MS PowerPoint

Job description

RXO is seeking a Customer Service Representative to ensure we deliver on our promise of outstanding service. You will work with customers, business partners and drivers to meet commitments and delight customers at every step of the experience.

Responsibilities include assisting via phone and email, handling complaints, diagnosing issues, monitoring routes, and processing order changes. Requires MS Office skills and strong customer service abilities.