Customer Care Advocate - Freight Solutions

RXO, Inc.; Marietta (GA); On-site; USD 36,000 - 56,000; Full time

Benefits offered by this job

Medical, dental, and vision

401(k) with company match

Pre-tax accounts

Disability and life insurance

Employee Assistance Program (EAP)

Career and Leadership Development

Paid time off and holidays

Job summary

RXO, Inc. is seeking a Customer Care Specialist to deliver exceptional service to internal and external customers. You will work with a supportive team and use RXO’s tools to resolve issues, document interactions, and ensure accurate data entry for each contact.

The role emphasizes ownership, timely responses, problem resolution, and collaboration with other teams to continuously improve customer outcomes.

Qualifications

• 1 year of related work experience.
• Experience with Microsoft Office (Outlook, Word, PowerPoint, and Excel).
• Familiarity with CRM technology, e.g., Salesforce.com.

Responsibilities

• Take ownership of customer needs and work internally on behalf of the customer.
• Identify the causes of problems and take appropriate resolution steps.
• Respond to customer inquiries promptly.
• Escalate issues appropriately.
• Enter data accurately for all customer interactions.

Skills

Customer service

Data entry

Microsoft Office

Education

High school diploma or equivalent

Tools

Salesforce.com

Job description

RXO, Inc. is seeking a Customer Care Specialist to deliver exceptional service to internal and external customers. You will work with a supportive team and use RXO’s tools to resolve issues, document interactions, and ensure accurate data entry for each contact.

The role emphasizes ownership, timely responses, problem resolution, and collaboration with other teams to continuously improve customer outcomes.