Logistics Dispatch & Customer Care Specialist

rxo; Southfield (MI); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vis

401(k) retirement plan with up to 5%

Pre-tax accounts to help streamline

Company-paid disability and life

Employee Assistance Program (EAP)

Career and Leadership Development

Paid time off, holidays, and volunteer

Job summary

RXO is a leading transportation solutions provider leveraging cutting-edge technology to connect shippers and carriers across North America. This role focuses on monitoring pickups and deliveries, handling driver and customer communications, and coordinating updates in the dispatch system.

Ideal candidates bring strong organizational skills, multitasking ability, and experience with high call volumes. A basic proficiency with Microsoft Office and a customer‑oriented mindset are valuable assets

Qualifications

• Strong organizational and time management skills.
• Basic computer skills.
• Ability to work a flexible schedule, including weekends.

Responsibilities

• Monitor and track pickups and deliveries, and notify customers of any deviation from the run schedule.
• Answer incoming driver and customer calls/emails, and take care of their needs.
• Call and get updates from drivers/carriers and input accurate information into the dispatch system.
• Communicate any issues with customers/drivers.
• Monitor and update all Active Run problems.

Skills

Organization

Time management

Multitasking

Phone communication

Customer service

Tools

Microsoft Office

Job description

RXO is a leading transportation solutions provider leveraging cutting-edge technology to connect shippers and carriers across North America. This role focuses on monitoring pickups and deliveries, handling driver and customer communications, and coordinating updates in the dispatch system.

Ideal candidates bring strong organizational skills, multitasking ability, and experience with high call volumes. A basic proficiency with Microsoft Office and a customer‑oriented mindset are valuable assets