Shipment Operations & Customer Support Specialist

RXO

Chattanooga (TN)

On-site

USD 42,000 - 56,000

Full time

6 days ago

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Benefits offered by this job

Medical, dental, and vision plans

401(k) with company match

Pre-tax accounts

Disability and life insurance

Employee Assistance Program (EAP)

Career and Leadership Development

Paid time off and holidays

Job summary

RXO is seeking a Customer Operations Representative to maintain reports, track shipments, and resolve issues, ensuring that our customers have a positive experience. You will support Sales with key accounts, enter loads, schedule pickups, and track shipments from start to finish, communicating status and updates to customers.

You will use the Transportation Management System (TMS) and coordinate with the Sales Manager.

Qualifications

Excellent verbal and written communication skills.
Self-motivated with capacity to work with minimal supervision or in a team.
Ability to work in a fast-paced environment.

Responsibilities

Support Sales with managing the branch's key accounts
Enter loads and confirm notes about the status of shipments
Schedule pickup and delivery appointments with warehouses and customers
Track the status of shipments from inception to delivery, and communicate with the customer on the status of the shipments
Handle any issues that arise on shipments and share information and updates with the customer
Enter information into the Transportation Management System (TMS) and prepare loads for accounting; ensure that entries are accurate and complete
Communicate all shipment, billing or follow-up issues to the Sales Manager and Carrier Operations Group
Prioritize the daily workload and focus of your accounts, including load entry, tracking and reporting
Monitor report cards