Shipment Operations & Customer Support Specialist

RXO; Chattanooga (TN); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

401(k) with company match

Pre-tax accounts

Disability and life insurance

Employee Assistance Program (EAP)

Career and Leadership Development

Paid time off and holidays

Job summary

RXO is seeking a Customer Operations Representative to maintain reports, track shipments, and resolve issues, ensuring that our customers have a positive experience. You will support Sales with key accounts, enter loads, schedule pickups, and track shipments from start to finish, communicating status and updates to customers.

You will use the Transportation Management System (TMS) and coordinate with the Sales Manager.

Qualifications

• Excellent verbal and written communication skills.
• Self-motivated with capacity to work with minimal supervision or in a team.
• Ability to work in a fast-paced environment.

Responsibilities

• Support Sales with managing the branch's key accounts
• Enter loads and confirm notes about the status of shipments
• Schedule pickup and delivery appointments with warehouses and customers
• Track the status of shipments from inception to delivery, and communicate with the customer on the status of the shipments
• Handle any issues that arise on shipments and share information and updates with the customer
• Enter information into the Transportation Management System (TMS) and prepare loads for accounting; ensure that entries are accurate and complete
• Communicate all shipment, billing or follow-up issues to the Sales Manager and Carrier Operations Group
• Prioritize the daily workload and focus of your accounts, including load entry, tracking and reporting
• Monitor report cards

Skills

Verbal communication

Written communication

Self-motivation

Fast-paced work

Tools

TMS

Job description

RXO is seeking a Customer Operations Representative to maintain reports, track shipments, and resolve issues, ensuring that our customers have a positive experience. You will support Sales with key accounts, enter loads, schedule pickups, and track shipments from start to finish, communicating status and updates to customers.

You will use the Transportation Management System (TMS) and coordinate with the Sales Manager.