Customer Care Specialist - Delivery & Logistics Support

RXO, Inc.; Nashville (TN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical benefits

401(k) with match

Pre-tax accounts

Life insurance

Employee Assistance Program (EAP)

Development programs

Paid time off

Job summary

RXO, Inc. is seeking a Customer Service Representative in Nashville to ensure top-tier service for customers, partners, and drivers. You will manage communications via phone and email, resolve issues, and track delivery progress to uphold RXO’s commitments.

Ideal candidates have strong customer service skills, the ability to multitask under pressure, and experience in a fast-paced environment. RXO offers comprehensive benefits and growth opportunities within the company.

Qualifications

• Experience with MS Office programs such as MS Project, Word, Excel and PowerPoint.
• Strong customer service skills and the ability to satisfactorily resolve issues.
• 1-year related experience preferably within a call center environment.

Responsibilities

• Assist customers and business partners via telephone and email.
• Handle customer complaints in a calm, professional manner.
• Diagnose, assess, and resolve problems or issues.
• Monitor progress of delivery routes.
• Scan haul-away pods and verify stamps.
• Process changes or cancellations to delivery orders.

Skills

Customer service

Multitasking

Communication

MS Office

Education

High school diploma or equivalent

Tools

MS Project

Word

Excel

PowerPoint

Job description

RXO, Inc. is seeking a Customer Service Representative in Nashville to ensure top-tier service for customers, partners, and drivers. You will manage communications via phone and email, resolve issues, and track delivery progress to uphold RXO’s commitments.

Ideal candidates have strong customer service skills, the ability to multitask under pressure, and experience in a fast-paced environment. RXO offers comprehensive benefits and growth opportunities within the company.