Logistics Customer Support Specialist

RXO, Inc.; West Columbia (SC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

401(k) match up to 5%

Pre-tax accounts

Disability and life insurance

Employee Assistance Program (EAP)

Development programs

Paid time off

Job summary

RXO, Inc. in West Columbia, SC seeks a Customer Service Representative to support customers, partners, and drivers with timely, accurate service.

You will answer inquiries by phone and email, resolve issues, and monitor delivery progress to ensure commitments are met. The role requires strong multitasking and excellent service skills to exceed customer expectations across our North American network.

Qualifications

• Minimum high school diploma or equivalent.
• 1 year related experience preferably within a call center environment.
• Strong customer service skills and the ability to satisfactorily resolve issues.

Responsibilities

• Assist customers and business partners via telephone and email.
• Handle customer complaints in a calm, professional manner.
• Diagnose, assess, and resolve problems or issues.
• Monitor progress of delivery routes.
• Scan haul-away pods and verify stamps.
• Process changes or cancellations to delivery orders.

Skills

Microsoft Office

MS Project

Email handling

Customer service

Education

High school diploma or equivalent

Tools

None

Job description

RXO, Inc. in West Columbia, SC seeks a Customer Service Representative to support customers, partners, and drivers with timely, accurate service.

You will answer inquiries by phone and email, resolve issues, and monitor delivery progress to ensure commitments are met. The role requires strong multitasking and excellent service skills to exceed customer expectations across our North American network.