Logistics Account Specialist - Customer Advocate & Growth

Colonial Group; United States; Remote; USD 42,000 - 65,000; Full time

Job summary

Colonial Group is seeking an Account Specialist to advocate for customers and help them navigate transportation nuances. You will communicate daily with customers and internal teams, troubleshoot issues, and drive positive outcomes, using CRM to track activities and manage service quality.

The role emphasizes collaboration, independent problem solving, and a commitment to continuous improvement, with a standard Monday–Friday schedule and no weekend work.

Qualifications

• Direct customer interaction experience required/preferred.
• Strong written and verbal communication across levels.
• Ability to collaborate and work well with teams.
• Customer-focused with solution-oriented mindset.

Responsibilities

• Communicate daily with internal and external customers.
• Assist customers with fees, products, and services.
• Troubleshoot service disruptions and escalate when needed.
• Utilize CRM to maintain activity and track issues.
• Coordinate with sales and account management for issue resolution.
• Assist with carrier-related processes (BOL, labels, scheduling).
• Advise customers on avoiding disruptions and best practices.

Skills

Customer service

Collaboration

Communication

Verbal communication

Written communication

Solutions-oriented

Continuous improvement

Education

High School/GED

Bachelor’s degree (preferred)

Tools

CRM system

Carrier systems

Job description

Colonial Group is seeking an Account Specialist to advocate for customers and help them navigate transportation nuances. You will communicate daily with customers and internal teams, troubleshoot issues, and drive positive outcomes, using CRM to track activities and manage service quality.

The role emphasizes collaboration, independent problem solving, and a commitment to continuous improvement, with a standard Monday–Friday schedule and no weekend work.