Senior Client Success & Logistics Specialist

Colonial Group; Saint Louis Park (MN); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Colonial Group in Minnesota seeks a Senior Account Specialist to advocate for customers, troubleshoot issues, and partner with clients and internal teams to enable growth. You will manage inquiries via phone and email, navigate carrier systems, and identify opportunities for service improvements and cost savings.

The role emphasizes collaboration, outstanding communication, and a proactive approach to preventing disruptions while building strong relationships with executives across customer

Qualifications

• High School diploma or GED required.
• Bachelor's degree in communications, business, marketing, or other business-related fields preferred.
• Ability to adapt to a fluctuating environment.

Responsibilities

• Communicate daily with both internal and external customers.
• Maintain a high level of activity over the phone and email through our CRM system.
• Research, identify and capitalize on profitable opportunities that are presented daily.
• Understand and consult customers regarding fees, products, and services.
• Troubleshoot and support customers navigating service disruptions.
• Establish strong partnerships with executives and decision makers within each customer and territory.
• Collaborate with sales and account management teams to support customers.

Skills

Customer-facing experience

Collaboration

Teamwork

Verbal & written communication

Customer-focused

Growth mindset

Education

High School diploma or GED

Bachelor's degree in communications, business, marketing, or other business-related fields preferred

Job description

Colonial Group in Minnesota seeks a Senior Account Specialist to advocate for customers, troubleshoot issues, and partner with clients and internal teams to enable growth. You will manage inquiries via phone and email, navigate carrier systems, and identify opportunities for service improvements and cost savings.

The role emphasizes collaboration, outstanding communication, and a proactive approach to preventing disruptions while building strong relationships with executives across customer