Account Specialist - LTL

WWEX Group; United States; Remote; USD 42,000 - 64,000; Full time

Job summary

WWEX Group in the United States is seeking an Account Specialist to advocate for customers and help them navigate the complexities of transportation, resolving issues, and enabling business growth. You will partner with clients and colleagues to solve problems creatively while building lasting relationships.

The role requires daily customer communication, strong CRM activity, and a proactive, solutions-focused mindset.

Qualifications

• Experience working directly with customers.
• Outstanding collaboration and communication skills at multiple levels.
• Ability to work as a team.
• Exceptional verbal and written communication skills.
• Customer focused and solutions-oriented.
• Commitment to continuous improvement.
• Strong growth mindset with the willingness to learn and be coached.
• Ability to adapt to an equivocal and fluctuating environment.
• Robust prioritization, organization, and time management skills.

Responsibilities

• Communicate daily with internal and external customers.
• Maintain a high level of activity over the phone and through our CRM system.
• Ability to research, identify and capitalize on profitable opportunities that are presented daily.
• Ability to understand and consult customers in relation to fees, products, and services.
• Ability to troubleshoot and support customers in navigating service disruptions.
• Maintain an ongoing focus on creating positive and supportive customer experiences.
• Ability to establish strong partnership with key executives and decision makers within each customer and territory.
• Ability to collaborate with various support teams including sales and account management.

Skills

Customer focus

Communication skills

Team player

Verbal communication

Written communication

Problem solving

Relationship building

Time management

Education

High School diploma or GED

Job description

Remote

Job Description

PURPOSE

As an Account Specialist, you will be a part of a dynamic, collaborative, and hardworking team. You are the customer advocate and will help our customers understand the many nuances of transportation and help troubleshoot issues if they arise. You will partner with our clients and coworkers to solve issues, effectively and creatively, while building relationships and providing support to help their business grow.

ESSENTIAL DUTIES/RESPONSIBILITIES

• Consistent Monday-Friday work schedule, no weekends
• Communicate daily with both internal and external customers
• Maintain a high level of activity over the phone and through our CRM system
• Ability to research, identify and capitalize on profitable opportunities that are presented daily
• Ability to understand and consult customers in relation to fees, products, and services
• Ability to troubleshoot and support customers in navigating service disruptions
• Maintain an ongoing focus on creating positive and supportive customer experiences
• Ability to establish strong partnership with key executives and decision makers within each customer and territory
• Ability to collaborate with various support teams including sales and account management

REQUIRED KNOWLEDGE/SKILLS/ABILITIES

• Previous experience working directly with customers
• Outstanding collaboration and communication skills at multiple levels
• Ability to work as a team
• Exceptional verbal and written communication skills
• Customer focused and solutions-oriented
• Commitment to continuous improvement
• Strong growth mindset with the willingness to learn and be coached
• Ability to adapt to an equivocal and fluctuating environment
• Robust prioritization, organization, and time management skills

QUALIFICATIONS/EDUCATION

• High School diploma or GED