Logistics Account Specialist: Customer Care & Solutions

Palmer Logistics; Pasadena (TX); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Company-paid Life Insurance

Voluntary Disability & Critical Illnes

401(k) Retirement Plan

Paid Holidays

Paid Time Off

Job summary

Palmer Logistics is recruiting a Customer Service Account Specialist to be the primary interface with customers, ensuring orders are processed accurately and requirements are met. You will coordinate with warehouse operations, verify rates, and address customer inquiries with a proactive, service-driven approach.

The ideal candidate has 2+ years in logistics customer service, is comfortable with Warehouse Management Systems, and is proficient in Microsoft Office.

Qualifications

• 2+ years of customer service experience in logistics/3PL is a plus.
• Flexible work schedule: must be able to come in early, stay late, and/or work weekends depending on operational needs.
• Technical skills with ability to work in multiple warehouse management systems.
• Detail-oriented with basic math (add, subtract, multiply, divide).
• Proficient in Microsoft Office Suite.

Responsibilities

• Process customer orders per requirements ensuring accuracy.
• Invoice and verify rates per warehouse agreement.
• Address customer complaints and escalate to management as needed.
• Research discrepancies in inventory as needed.
• Maintain good relationships with customers via email/phone.

Skills

Customer service

MS Office

Warehouse Management Systems

Basic math

English proficiency

Education

High School Diploma or GED

Tools

MS Office Suite

Job description

Palmer Logistics is recruiting a Customer Service Account Specialist to be the primary interface with customers, ensuring orders are processed accurately and requirements are met. You will coordinate with warehouse operations, verify rates, and address customer inquiries with a proactive, service-driven approach.

The ideal candidate has 2+ years in logistics customer service, is comfortable with Warehouse Management Systems, and is proficient in Microsoft Office.