Dispatch Operations Specialist - Logistics & CX

Colonial Group; Buffalo (NY); On-site; USD 42,000 - 62,000; Full time

Job summary

Colonial Group is seeking a Transportation Specialist - Dispatch Operations to support the Transportation department by coordinating transport orders and resolving logistical issues. You will partner with carriers, customers, and internal teams to ensure seamless dispatch operations with limited supervision.

The role emphasizes process adherence, record accuracy in Salesforce and load boards, and continuous improvement of dispatch operations and KPIs.

Qualifications

• English reading, writing, speaking, and understanding required.
• High School Diploma or GED.
• 1–2 years of experience in dispatch, logistics, or transportation.
• Intermediate problem-solving ability.
• Teamworking and collaboration skills.
• Proven customer service ability.
• Strong communication and organizational skills.
• Sense of urgency and self-motivation.
• Familiarity with Microsoft Office or G Suite and Salesforce.

Responsibilities

• Support the customer experience by dispatch operations.
• Triage inquiries; manage transactions and communications for timely resolutions.
• Process transactions to support dispatch operations and orders.
• Maintain relationships with carriers, customers, and internal teams.
• Resolve complex issues using established processes.
• Ensure accurate records in Salesforce, load boards, and related platforms.
• Collaborate across departments to maintain dispatch status.
• Identify efficiency opportunities to improve dispatch operations.
• Monitor KPIs and help develop policies and procedures.
• Perform additional duties as assigned.

Skills

Dispatch experience

Customer service

Communication skills

Teamwork

Problem-solving

Sense of urgency

Organizational skills

Self-motivation

English proficiency

Education

High School Diploma or GED

Tools

Salesforce

Microsoft Office

Job description

Colonial Group is seeking a Transportation Specialist - Dispatch Operations to support the Transportation department by coordinating transport orders and resolving logistical issues. You will partner with carriers, customers, and internal teams to ensure seamless dispatch operations with limited supervision.

The role emphasizes process adherence, record accuracy in Salesforce and load boards, and continuous improvement of dispatch operations and KPIs.