Lodge Front Desk & Guest Services Agent

GTRC; Peshawbestown (MI); On-site; USD 18,000 - 26,000; Full time

Job summary

Grand Traverse Resort & Casinos at Leelanau Sands Lodge in Peshawbestown, MI, is seeking a Lodge Guest Service Agent to assist guests with check-in and check-out and to handle guest concerns while delivering continuous customer service.

The role requires at least 18 years old, a high school diploma or GED, and prior front desk or reservations experience; customer service experience is preferred. Pre-register and manage key packs while monitoring room inventory.

Qualifications

• Must be at least 18 years of age with a high school diploma, a GED or equivalent experience.
• Prior front desk or reservations experience is preferred.
• Prior customer service experience is required.

Responsibilities

• Administer guest check-in and check-out making sure all procedures are followed
• Review all arrivals
• Pre-register and produce key packs
• Monitor guest count and room inventory

Education

High school diploma / GED

Job description

Grand Traverse Resort & Casinos at Leelanau Sands Lodge in Peshawbestown, MI, is seeking a Lodge Guest Service Agent to assist guests with check-in and check-out and to handle guest concerns while delivering continuous customer service.

The role requires at least 18 years old, a high school diploma or GED, and prior front desk or reservations experience; customer service experience is preferred. Pre-register and manage key packs while monitoring room inventory.