Guest Experience Front Desk Specialist | Hotel Discounts

TPG Hotels & Resorts; Traverse City (MI); Hybrid; USD 17,000 - 25,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurances

Disability Insurances

Supplemental Life Insurances

Identity Theft Protection

Flexible Spending Accounts

401(k) Retirement Plan

Paid Time Off, Vacation and Holidays

Employee Assistance Program

Amazing hotel discounts

Job summary

TPG Hotels & Resorts in Traverse City, MI, is seeking a Front Desk Agent to be the first point of contact for guests. You will greet guests, assist with check-in/check-out, process payments, respond to inquiries, and coordinate with other departments to ensure a welcoming experience.

The role requires a high school diploma or equivalent, strong guest service skills, basic accounting ability, and proficiency with office equipment.

Qualifications

• High school education or equivalent experience.
• Guest service orientation and communication skills preferred.
• Basic accounting skills and familiarity with hospitality practices.

Responsibilities

• Greet guests and assist with check-in/check-out.
• Process payments and issue receipts.
• Answer phone calls and emails.
• Manage reservations and data entry.
• Assist guests with requests and local information.
• Collaborate with housekeeping and management to ensure smooth operations.
• Follow security protocols and cash handling procedures.
• Support multiple tasks during shifts.

Skills

Guest service

Basic accounting

Hospitality practices

Calm under pressure

Office equipment

Communication skills

Education

High school diploma or equivalent

Job description

TPG Hotels & Resorts in Traverse City, MI, is seeking a Front Desk Agent to be the first point of contact for guests. You will greet guests, assist with check-in/check-out, process payments, respond to inquiries, and coordinate with other departments to ensure a welcoming experience.

The role requires a high school diploma or equivalent, strong guest service skills, basic accounting ability, and proficiency with office equipment.