Guest Experience Lead - Front Desk

Traverse City Home2 Suites; Traverse (MI); On-site; USD 19,000 - 23,000; Full time

Job summary

Traverse City Home2 Suites is seeking a Front Desk Agent to warmly greet guests, check them in and out, and assist with pre-registration and reservations when needed. You will handle charges accurately and maintain knowledge of rates, discounts, and cancellation procedures.

The role requires strong teamwork, reliability, and the ability to work varying shifts, including nights, weekends, and holidays. Physical requirements include sitting at a desk, keyboard use, and light lifting.

Qualifications

• Strong guest service orientation and warm communication with guests.
• Ability to accurately process payments and handle transactions.
• Experience with reservations and pre-registration workflows.

Responsibilities

• Greet and assist guests at check-in and check-out.
• Promptly post charges and manage payments.
• Maintain working knowledge of front desk systems and daily transactions.
• Manage reservations and block rooms as needed with attention to special requests.
• Know hotel rates, discounts, and cancellation procedures.

Skills

Guest service

Cash handling

Reservations

Communication

Tools

Front Office system

Job description

Traverse City Home2 Suites is seeking a Front Desk Agent to warmly greet guests, check them in and out, and assist with pre-registration and reservations when needed. You will handle charges accurately and maintain knowledge of rates, discounts, and cancellation procedures.

The role requires strong teamwork, reliability, and the ability to work varying shifts, including nights, weekends, and holidays. Physical requirements include sitting at a desk, keyboard use, and light lifting.