Guest Service & Sales Advocate

Great Wolf Lodge

Traverse City (MI)

On-site

USD 19,000 - 28,000

Full time

5 days ago

Be an early applicant

Application generator

Get a reply from this employer — a resume and cover letter tailored to exactly what they’re hiring for.

Get past ATS filters

Benefits offered by this job

Discounted vacations

Great Wolf University

Scholarship Program

Paid time off

Job summary

Great Wolf Lodge in Traverse City, MI is seeking a Guest Service & Sales Agent to drive guest satisfaction and revenue through consultative selling of suites, packages, and resort features. You will manage check-in/out, promote upgrades, and deliver concierge-level service in a fast-paced environment.

This role emphasizes hospitality, sales acumen, and strong guest interactions. The position offers incentive-eligible earnings and a supportive team culture with growth opportunities within the

Qualifications

Flexibility with schedule including nights, weekends, and holidays.
Strong customer service and/or sales experience.
Successful background check and drug screening.
Demonstrated empathy and a genuine desire to serve others.

Responsibilities

Welcome and assist guests with check-in and check-out processes.
Actively boost revenue by promoting lodge offerings and upgrades.
Engage guests to uncover needs and propose add-ons.
Respond to guest inquiries with warmth and accuracy.
Use mobile devices and kiosks to deliver seamless experiences.
Verify guest identity and process secure payments.

Skills

Customer service

Sales experience

Empathy

Communication

Teamwork

Multitasking

Flexibility with schedule

Mobile technology knowledge

Education

High School Diploma or equivalent

Job description

This role emphasizes hospitality, sales acumen, and strong guest interactions. The position offers incentive-eligible earnings and a supportive team culture with growth opportunities within the

Get your free, confidential resume review.

or drag and drop your file here.