Overnight Front Desk & Guest Services Specialist

Lodgco; Traverse City (MI); On-site; USD 30,000 - 38,000; Full time

Job summary

Lodgco in Traverse City, MI is seeking a Night Audit professional to manage front desk operations during late shifts and maintain guest service quality.

You will check guests in and out, balance cash, and prepare daily reports for accounting. The role requires strong customer service skills and knowledge of hotel systems. Prior hotel experience is a plus; the schedule features variable hours.

Qualifications

• 1-2 years of hotel experience is a plus.
• Strong customer service orientation and professional demeanor.
• Knowledge of hotel operations, policies, and procedures.

Responsibilities

• Perform guest registrations (check ins & check outs) and room assignments.
• Respond to guest questions and resolve problems promptly.
• Email daily reports to accounting office.
• Answer phones and manage mail and messages.
• Conduct security walks and maintain cleanliness of common areas.
• Handle late charges and balance cash at checkout.

Skills

Guest services

Front desk operations

Cash handling

Phone etiquette

Education

High school diploma

Hotel experience (1-2 years)

Tools

Hotel management systems

Job description

Lodgco in Traverse City, MI is seeking a Night Audit professional to manage front desk operations during late shifts and maintain guest service quality.

You will check guests in and out, balance cash, and prepare daily reports for accounting. The role requires strong customer service skills and knowledge of hotel systems. Prior hotel experience is a plus; the schedule features variable hours.