Guest Experience Specialist - Front Desk

TPG Hotels and Resorts; Traverse City (MI); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurances

401(k) Retirement Plan

Paid Time Off, Vacation and Holidays

Hotel discounts at TPG properties

Job summary

TPG Hotels and Resorts is looking for a Front Desk Agent in Traverse City, Michigan. This role involves greeting guests, managing check-in and check-out processes, and providing excellent customer service. Candidates should have a high school diploma or equivalent experience, strong communication skills, and the ability to handle cash transactions. Job benefits include health insurance, a 401(k) plan, and discounts at TPG properties. Join us to deliver a warm welcome and exceptional service to our guests!

Qualifications

• Strong guest service orientation and basic accounting skills are preferred.
• Ability to remain calm and professional under pressure required.
• Proficiency in operating basic office equipment is essential.

Responsibilities

• Welcome guests and assist with the check-in process.
• Handle check-out procedures and manage payment processing.
• Answer phone calls and respond to emails professionally.
• Manage room reservations, cancellations, and modifications.
• Assist guests with requests and resolve complaints.

Skills

Strong guest service orientation

Basic accounting skills

Excellent communication skills

Time management skills

Education

High school education or equivalent experience

Job description

TPG Hotels and Resorts is looking for a Front Desk Agent in Traverse City, Michigan. This role involves greeting guests, managing check-in and check-out processes, and providing excellent customer service. Candidates should have a high school diploma or equivalent experience, strong communication skills, and the ability to handle cash transactions. Job benefits include health insurance, a 401(k) plan, and discounts at TPG properties. Join us to deliver a warm welcome and exceptional service to our guests!