Loan Solutions & Customer Care Specialist

Tower Loan; Huntsville (AL); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health and Well-Being Options

401(k) Match

PTO (16 days/year after one full year)

Paid Holidays

Annual Raises and Performance Bonuses

Monthly Incentives

Employee Referral Bonuses

Job summary

Tower Loan in Huntsville, AL is seeking a Customer Service Representative to be the heart of our branch, delivering outstanding service and helping customers find financial solutions. You will handle payments, support branch operations, and contribute to loan production in a fast-paced, people-focused environment.

This full-time role offers a Monday–Friday schedule from 8:30 AM to 5:30 PM with occasional extended hours, competitive pay, performance incentives, and comprehensive benefits.

Qualifications

• High School Diploma or GED required.
• Valid driver's license and reliable vehicle.

Responsibilities

• Cultivate strong customer relationships by offering excellent service and promoting financial solutions.
• Receive and process payments in customer accounts.
• Market to current, former, and potential customers to drive loan production.
• Maintain and secure cash drawers and accounting activities, including deposits.
• Execute office administrative activities (mail, filing, supplies).
• Process loan applications and collect payments due.
• Perform other duties as assigned.

Skills

Cash Handling

Sales

Customer Service

Education

High School Diploma or GED

Job description

Tower Loan in Huntsville, AL is seeking a Customer Service Representative to be the heart of our branch, delivering outstanding service and helping customers find financial solutions. You will handle payments, support branch operations, and contribute to loan production in a fast-paced, people-focused environment.

This full-time role offers a Monday–Friday schedule from 8:30 AM to 5:30 PM with occasional extended hours, competitive pay, performance incentives, and comprehensive benefits.