Customer Service Pro: Growth Path & Benefits

Tower Loan; Tuscaloosa, Northern (AL, KY); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health and Well-Being Options

Up to 3% 401(k) Match

Paid Time Off

Job summary

Tower Loan in Tuscaloosa, AL is hiring a full-time Customer Service Representative to be at the heart of our customer interactions. You will handle payments, promote loan options, and assist customers with financial solutions in a fast-paced, service-driven environment.

We offer training, competitive pay with incentives, and a range of benefits. The schedule is Monday–Friday, with possible extended hours and occasional Saturdays.

Qualifications

• High School Diploma or GED required.
• Must have a valid driver’s license and reliable vehicle.
• Cash handling, sales or customer service experience preferred.

Responsibilities

• Cultivate strong customer relationships by offering excellent service and promoting relevant financial solutions.
• Receive and process payments in customer accounts.
• Market to current, former, and potential customers to drive loan production.
• Maintain and secure cash drawers and accounting activities, including balancing and deposits.
• Execute office administrative activities, including checking branch mail and purchasing supplies.
• Process loan applications and collect payments due.
• Perform all other duties as assigned.

Skills

Customer service

Sales

Cash handling

Education

High School Diploma or GED

Job description

Tower Loan in Tuscaloosa, AL is hiring a full-time Customer Service Representative to be at the heart of our customer interactions. You will handle payments, promote loan options, and assist customers with financial solutions in a fast-paced, service-driven environment.

We offer training, competitive pay with incentives, and a range of benefits. The schedule is Monday–Friday, with possible extended hours and occasional Saturdays.