Customer Service & Financial Solutions Specialist

Tower Loan of Mississippi, LLC; Covington (LA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Paid time off

Paid holidays

Bonuses and incentives

Job summary

Tower Loan is seeking a Customer Service Representative to join our on-site team. You will cultivate strong customer relationships, process payments, and promote loan products while maintaining cash drawers and completing branch administration.

The role supports growth into leadership through comprehensive training and a strong promote-from-within culture. Expect a Monday–Friday schedule with some extended hours and occasional Saturdays.

Qualifications

• High School Diploma or GED required.
• Valid driver’s license and reliable vehicle required.
• Preferred cash handling, sales, or customer service experience.

Responsibilities

• Cultivate strong customer relationships by offering excellent service and promoting relevant financial solutions.
• Receive and process payments in customer accounts.
• Market to current, former, and potential customers to drive loan production.
• Maintain and secure cash drawers and accounting activities, including balancing and deposits.
• Execute office administrative activities, including checking branch mail, filing, purchasing office supplies, etc.
• Process loan applications and collect payments due.
• Perform all other duties as assigned.

Skills

Customer service

Sales

Cash handling

Education

High School Diploma or GED

Job description

Tower Loan is seeking a Customer Service Representative to join our on-site team. You will cultivate strong customer relationships, process payments, and promote loan products while maintaining cash drawers and completing branch administration.

The role supports growth into leadership through comprehensive training and a strong promote-from-within culture. Expect a Monday–Friday schedule with some extended hours and occasional Saturdays.