Customer Service Specialist — Growth Path & Financial Solutions

Tower Loan; Hoover (AL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health and Well-Being Options

401(k) Match

Paid Time Off

Paid Holidays

Annual raises and performance bonuses

Monthly incentive

Employee referral bonuses

Charitable campaigns

Job summary

Tower Loan in Hoover, AL is seeking a full-time Customer Service Representative to deliver exceptional service, process payments, and promote loan products. This role emphasizes building relationships with customers in a fast-paced branch setting.

The position requires a high school diploma or GED, a valid driver’s license, and a service mindset. Tower Loan offers training, competitive pay, benefits, and opportunities for advancement within a nationwide consumer-finance company.

Qualifications

• High School Diploma or GED required.
• Valid driver’s license and reliable vehicle.
• Cash handling, sales, or customer service experience preferred.
• Ability to work in a fast-paced, people-focused environment.

Responsibilities

• Cultivate strong customer relationships by offering excellent service and promoting relevant financial solutions.
• Receive and process payments in customer accounts.
• Market to current, former, and potential customers to drive loan production.
• Maintain and secure cash drawers and accounting activities, including balancing and deposits.
• Execute office administrative activities, including checking branch mail, filing, purchasing office supplies, etc.
• Process loan applications and collect payments due.
• Perform all other duties as assigned.

Skills

Customer service

Sales

Cash handling

Education

High School Diploma or GED

Job description

Tower Loan in Hoover, AL is seeking a full-time Customer Service Representative to deliver exceptional service, process payments, and promote loan products. This role emphasizes building relationships with customers in a fast-paced branch setting.

The position requires a high school diploma or GED, a valid driver’s license, and a service mindset. Tower Loan offers training, competitive pay, benefits, and opportunities for advancement within a nationwide consumer-finance company.