Customer Service & Loan Solutions Specialist

Tower Loan of Mississippi, LLC; Town of Clinton (NY); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Paid time off

Paid holidays

Annual raises

Performance bonuses

Monthly incentives

Charitable campaigns

Job summary

Tower Loan is seeking a customer service representative to be the heart of our branch operations in a fast-paced, people-focused environment. You will build relationships, process payments, and promote financial solutions while supporting loan production.

The role offers full-time hours, competitive pay, incentives, and comprehensive benefits. You will balance cash, handle deposits, and contribute to administrative tasks, with growth opportunities within our promote-from-within culture.

Qualifications

• High School Diploma or GED required.
• Must have valid driver's license and reliable vehicle.
• Preferred cash handling, sales, or customer service experience.

Responsibilities

• Cultivate strong customer relationships by offering excellent service and promoting relevant financial solutions.
• Receive and process payments in customer accounts.
• Market to current, former, and potential customers to drive loan production.
• Maintain and secure cash drawers and accounting activities, including balancing and deposits.
• Execute office administrative activities such as checking branch mail and purchasing supplies.
• Process loan applications and collect payments due.
• Perform all other duties as assigned.

Skills

Cash handling

Sales

Customer service

Education

High School Diploma or GED

Tools

POS system

Job description

Tower Loan is seeking a customer service representative to be the heart of our branch operations in a fast-paced, people-focused environment. You will build relationships, process payments, and promote financial solutions while supporting loan production.

The role offers full-time hours, competitive pay, incentives, and comprehensive benefits. You will balance cash, handle deposits, and contribute to administrative tasks, with growth opportunities within our promote-from-within culture.