Loan Solutions & Customer Care Specialist

Tower Loan of Mississippi, LLC; Fairview Heights (IL); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Paid time off

Paid holidays

Performance bonuses

Annual raises

Employee referral bonuses

Career growth

Job summary

Tower Loan is seeking a Customer Service Representative to deliver exceptional customer service and build relationships with customers seeking financial solutions. The role emphasizes accurate payment processing, cash handling, and promoting loan options.

The schedule is Monday–Friday, with potential extended hours including Saturdays, in an on-site branch setting. A strong focus on teamwork and growth within a supportive company culture.

Qualifications

• High School Diploma or GED required.
• Must have valid driver’s license and reliable vehicle.
• Cash handling, sales, or customer service experience preferred.

Responsibilities

• Cultivate strong customer relationships by offering excellent service and promoting relevant financial solutions.
• Receive and process payments in customer accounts.
• Market to current, former, and potential customers to drive loan production.
• Maintain and secure cash drawers and accounting activities, including balancing and preparing deposits.

Skills

Customer service

Cash handling

Sales

Education

High School Diploma or GED

Job description

Tower Loan is seeking a Customer Service Representative to deliver exceptional customer service and build relationships with customers seeking financial solutions. The role emphasizes accurate payment processing, cash handling, and promoting loan options.

The schedule is Monday–Friday, with potential extended hours including Saturdays, in an on-site branch setting. A strong focus on teamwork and growth within a supportive company culture.