Live Event AV Technician — Hospitality-Driven Tech

Encore; Palo Alto (CA); On-site; USD 63,039,000 - 68,770,000; Full time

Job summary

Encore is seeking a Technician to set up and operate basic audiovisual systems in a hospitality environment in Palo Alto. You will ensure events run smoothly, assist guests on site, and coordinate with hotel staff to meet client needs.

The role requires a High School Diploma (Associate’s degree preferred), 1 year of customer service or hospitality experience, and 1 year of AV experience or equivalent. A valid driver's license may be needed.

Qualifications

• High School Diploma required; Associate’s degree preferred.
• All training and certifications must be completed within 60 days of start date.
• 1 year of customer service or hospitality experience preferred.
• 1 year of audio-visual experience or equivalent in an educational environment preferred.

Responsibilities

• Set up, operate, and break down basic audiovisual equipment.
• Exceed customer expectations and maintain strong client relationships.
• Troubleshoot equipment and software issues as needed.
• Process equipment sheets and coordinate with staff and vendors.
• Assist with invoicing and order entries in Navigator.

Skills

Customer service

Hospitality

Audio-visual basics

Troubleshooting

Education

High School Diploma

Associate’s degree preferred

Job description

Encore is seeking a Technician to set up and operate basic audiovisual systems in a hospitality environment in Palo Alto. You will ensure events run smoothly, assist guests on site, and coordinate with hotel staff to meet client needs.

The role requires a High School Diploma (Associate’s degree preferred), 1 year of customer service or hospitality experience, and 1 year of AV experience or equivalent. A valid driver's license may be needed.