LifeSpa Concierge & Appointment Specialist

Life Time; Gilbert (AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

Life Time is seeking a LifeSpa Coordinator to manage the telephone system, greet callers warmly, and direct inquiries to the appropriate personnel. The role supports the Department Head with filing and office duties as needed.

Primary duties include answering calls, scheduling LifeSpa appointments, explaining products, and guiding guests to suitable services. A professional demeanor and basic office software skills are essential.

Qualifications

• High School Diploma or GED required.
• Minimum 1 year of customer service experience.
• CPR and AED certification within 30 days of hire.
• Proficient with Microsoft Office, Excel, PowerPoint and Outlook.
• Ability to lift up to 50 pounds.

Responsibilities

• Answer incoming calls and greet members in a friendly, professional manner.
• Schedule appointments and convert LifeSpa questions to bookings.
• Explain Life Spa products and services and assess guest needs.
• Suggest upgrades or add-ons to products and services.
• Complete outgoing confirmation and reminder calls for appointments.
• Adhere to safety rules and use required safety devices.

Skills

Customer service

Appointment scheduling

Interpersonal skills

Education

High School Diploma or GED

Tools

Microsoft Office

Excel

PowerPoint

Outlook

Job description

Life Time is seeking a LifeSpa Coordinator to manage the telephone system, greet callers warmly, and direct inquiries to the appropriate personnel. The role supports the Department Head with filing and office duties as needed.

Primary duties include answering calls, scheduling LifeSpa appointments, explaining products, and guiding guests to suitable services. A professional demeanor and basic office software skills are essential.