LifeSpa Concierge & Appointment Coordinator

Life Time Inc.; Ocotillo (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

Life Time Inc. is seeking a LifeSpa Coordinator to operate the front desk telephone system, greet callers, schedule appointments and direct guests to the right team members with a cheerful, professional attitude. This role supports the Department Head with filing and other office duties as needed.

The position focuses on explaining Life Spa offerings, assisting guests with determining their needs, and suggesting upgrades to products and services while upholding safety standards.

Qualifications

• High School Diploma or GED.
• 1 year of customer service experience.
• CPR and AED certification within 30 days of hire.
• Knowledge of Microsoft Office, including Excel, PowerPoint and Outlook.
• Ability to calculate figures such as discounts, interest and commissions.
• Ability to stand, sit, walk, reach, climb and lift up to 50 pounds.

Responsibilities

• Answers incoming internal calls to greet, schedule appointments, and service members in a friendly and professional manner.
• Converts LifeSpa questions into appointments.
• Explains all Life Spa products, services, and treatments to guests and assists them with determining their individual needs.
• Suggests upgrades or add-ons to products and services.
• Completes outgoing confirmation calls, Beautiful Beginning calls, and myLT Bucks calls to schedule appointments.
• Uses all required safety devices to comply with company safety rules.

Skills

Customer service

CPR/AED certification

Phone etiquette

Physical endurance

Education

High School Diploma or GED

Tools

Microsoft Office

Excel

PowerPoint

Outlook

Job description

Life Time Inc. is seeking a LifeSpa Coordinator to operate the front desk telephone system, greet callers, schedule appointments and direct guests to the right team members with a cheerful, professional attitude. This role supports the Department Head with filing and other office duties as needed.

The position focuses on explaining Life Spa offerings, assisting guests with determining their needs, and suggesting upgrades to products and services while upholding safety standards.