LifeSpa Concierge & Appointment Specialist

Life Time Inc.; Humble (TX); On-site; USD 32,000 - 44,000; Full time

Job summary

Life Time Inc. is seeking a LifeSpa Coordinator to manage the front desk and telephone system, greeting guests and directing calls to the appropriate personnel with a cheerful attitude. The role also supports the Department Head with filing and general office duties.

The position emphasizes customer service, appointment scheduling, and product knowledge across Life Spa services, with a focus on safety and accurate routine tasks in a fast-paced environment.

Qualifications

• High School Diploma or GED required.
• 1 year of customer service experience.
• CPR and AED certification within 30 days of hire.
• Proficiency with Microsoft Office applications (Excel, PowerPoint, Outlook).
• Ability to calculate discounts, interest and commissions.
• Physical ability to stand, sit, walk, reach, climb and lift up to 50 pounds.

Responsibilities

• Answers incoming internal calls to greet, schedule appointments, and service members in a friendly and professional manner
• Converts LifeSpa questions into appointments
• Explains all Life Spa products, services, and treatments to guests and assists them with determining their individual needs
• Suggests upgrades or add-ons to products and services
• Completes outgoing confirmation calls, Beautiful Beginning calls, and myLT Bucks calls to schedule appointments
• Uses all required safety devices to comply with company safety rules

Skills

Customer service

Physical ability

Numerical calculations

Education

High School Diploma or GED

CPR and AED Certification

Tools

Microsoft Office

Excel

PowerPoint

Outlook

Job description

Life Time Inc. is seeking a LifeSpa Coordinator to manage the front desk and telephone system, greeting guests and directing calls to the appropriate personnel with a cheerful attitude. The role also supports the Department Head with filing and general office duties.

The position emphasizes customer service, appointment scheduling, and product knowledge across Life Spa services, with a focus on safety and accurate routine tasks in a fast-paced environment.