LifeSpa Concierge & Appointment Coordinator

Life Time Inc.

Phoenix (AZ)

On-site

USD 32,000 - 42,000

Full time

2 days ago

Be an early applicant

Application generator

Don’t send a generic resume — generate a resume and cover letter tailored to this exact role.

Get past ATS filters

Job summary

Life Time Inc. is seeking a LifeSpa Coordinator to answer the telephone system, greet callers, and direct them to the appropriate personnel with a cheerful attitude. The role includes assisting the Department Head with filing and other office duties as needed.

The LifeSpa Coordinator will convert questions into appointments, explain Life Spa services, and help guests determine their needs while promoting upgrades. Safety compliance and strong customer service are essential in this role.

Qualifications

High School Diploma or GED is required.
At least 1 year of customer service experience.
CPR and AED certification within 30 days of hire.
Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook).
Ability to perform basic calculations (discounts, percentages, commissions).
Ability to stand, sit, walk, reach, climb and lift up to 50 pounds.

Responsibilities

Answers incoming internal calls to greet, schedule appointments, and assist members in a friendly and professional manner.
Converts LifeSpa questions into appointments.
Explains all Life Spa products, services, and treatments to guests and helps determine their needs.
Suggests upgrades or add-ons to products and services.
Performs outgoing confirmation calls, Beautiful Beginning calls, and myLT Bucks calls to schedule appointments.
Uses all required safety devices to comply with company safety rules.