Legal Support Service Dispatch Assistant

SmartRecruiters, Inc.; San Diego (CA); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Paid time off

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Job summary

Knox Attorney Service in San Diego is seeking a Legal Support Service Dispatch Assistant to join our in-office team. This full-time role handles client communications and rush orders with tight deadlines, providing professional customer service and status updates while protecting confidentiality.

The position requires strong English communication, proficiency with Microsoft Word and Outlook, and the ability to multi-task in a fast-paced environment.

Qualifications

• Field client phone calls, emails and web orders including rush assignments.
• Provide professional customer service to our legal clientele.
• Monitor orders for timely completion and provide status updates.
• Maintain confidentiality of client legal information at all times.
• Fast-paced in-office role; able to meet deadlines and work as a team.

Responsibilities

• Answer client calls, emails and web orders with professionalism.
• Provide timely status updates on orders to clients.
• Ensure orders are completed on time and accurately.
• Maintain strict confidentiality of legal information.
• Collaborate with Dispatch team in a fast-paced office.

Skills

Customer service

Professional communication

Attention to detail

Multi-tasking

Teamwork

Tools

Microsoft Word

Outlook

Job description

Legal Support Service Dispatch Assistant

• Full-time
• Compensation: USD 20 - USD 24 - hourly

Knox Attorney Service has been in business for more than 50 years as a provider of litigation supportand document management services, as well as statewide courier/messenger service. We provide a wide array of services to the legal and insurance communities including: service of process; court services; on-call courier/messenger service; skip trace and investigations; record retrieval; subpoena preparation; e-data discovery; trial preparation; copy center & reprographics; digital imaging; x-ray/blueprints/video/CD duplication; and facilities management services.

The outstanding service we providestarts with our people. We make an extra effort to train and develop our staff in the art of customer service. We believe in beating our clients' expectations to provide the best legal support services in the industry.

This position provides support to our Dispatch Department by fielding client phone calls, emails, and web orders including rush assignments with tight deadlines. You will provide professional customer service to our legal clientele. You will monitor orders for timely completion and provide status updates to our clients. Confidentiality of client legal information is extremely important. This is a fast-paced position requiring the ability to meet deadlines and be a team player. This is a full-time position Monday through Friday in-office from 8 - 5 p.m.

Computer experience in Microsoft Word and Outlook; must be able to communicate in a professional manner with our legal clientele with excellent English communication skills both written and verbal; customer service; ability to multi-task with attention to details and work at a fast-pace in order to meet strict deadlines. Legal background with knowledge of court procedures is helpful. Must be dependable and work well with others.

Benefits include paid time off for major holidays, vacation and sick days, medical, dental and vision insurance, and company 401(k). All your information will be kept confidential according to EEO guidelines.