Legal Support Service Dispatch Assistant

Knox Attorney Service, Inc.; San Diego (CA); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Paid time off

Medical, dental and vision insurance

401(k)

Job summary

Knox Attorney Service, Inc. in San Diego, CA, is seeking a client-focused Dispatch Assistant to support our Dispatch Department. The role handles calls, emails, and web orders with tight deadlines, delivering professional service to our legal clientele.

This full-time, in-office position runs Monday to Friday, 8:00 AM to 5:00 PM. Candidates should communicate clearly, multi-task effectively, and maintain strict confidentiality of client information.

Qualifications

• Must communicate professionally with our legal clientele, excellent English written and verbal communication.
• Ability to multi-task and meet deadlines in fast-paced environment.
• Legal background knowledge is helpful but not required.

Responsibilities

• Field client phone calls, emails, and web orders including rush assignments with tight deadlines.
• Provide professional customer service to legal clientele and communicate status updates.
• Monitor orders for timely completion; maintain confidentiality of client information.
• Work in-office Monday through Friday, 8:00 AM to 5:00 PM.

Skills

Customer service

Professional communication

Detail-oriented

Team player

Tools

Microsoft Word

Outlook

Job description

Knox Attorney Service has been in business for more than 50 years as a provider of litigation support and document management services, as well as statewide courier/messenger service. We provide a wide array of services to the legal and insurance communities including: service of process; court services; on-call courier/messenger service; skip trace and investigations; record retrieval; subpoena preparation; e-data discovery; trial preparation; copy center & reprographics; digital imaging; x-ray/blueprints/video/CD duplication; and facilities management services.

The outstanding service we provide starts with our people. We make an extra effort to train and develop our staff in the art of customer service. We believe in beating our clients' expectations to provide the best legal support services in the industry.

Job Description

This position provides support to our Dispatch Department by fielding client phone calls, emails, and web orders including rush assignments with tight deadlines. You will provide professional customer service to our legal clientele. You will monitor orders for timely completion and provide status updates to our clients. Confidentiality of client legal information is extremely important. This is a fast-paced position requiring the ability to meet deadlines and be a team player. This is a full-time position Monday through Friday in-office from 8 - 5 p.m.

Qualifications

Computer experience in Microsoft Word and Outlook; must be able to communicate in a professional manner with our legal clientele with excellent English communication skills both written and verbal; customer service; ability to multi-task with attention to details and work at a fast-pace in order to meet strict deadlines. Legal background with knowledge of court procedures is helpful. Must be dependable and work well with others.

Additional Information

Benefits include paid time off for major holidays, vacation and sick days, medical, dental and vision insurance, and company 401(k). All your information will be kept confidential according to EEO guidelines.