Client Representative -Legal support office

Knox Services; San Diego (CA); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life/AD&D

401K

PTO

Paid holidays

FSA

Job summary

Knox Attorney Service in San Diego is seeking an organized legal support specialist to monitor 50–75 orders daily, relay updates from field agents to clients, and input notes into our system. You will also follow up on order statuses with field agents and assist in billing for completed work.

The role requires fast typing, attention to detail, and professional communication by phone and email; prior experience in a legal support environment is a plus.

Qualifications

• This is a fast paced environment. Attention to detail is very important on sensitive legal documents.
• Must be highly organized, have a sense of urgency, and good time management.
• Professional phone and email etiquette is required.

Responsibilities

• Monitor 50-75 orders daily, obtain updates from field agents, and input notes into the database.
• Follow up with field agents for order status and inform clients of issues on active orders.
• Review completed orders and process them for billing.

Skills

Attention to detail

Time management

Sense of urgency

Tools

Word

Adobe

Outlook

Job description

Company Description

Knox Attorney Service has been in business for more than 40 years as a provider of litigation support, reprographics and document management services, as well as statewide courier/messenger service. We provide a wide array of services including service of process; court services; on-call courier/messenger service; skip trace and investigations; record retrieval; subpoena preparation; e-data discovery and database hosting; copy center & reprographics; digital imaging; x-ray/blueprints/video/CD duplication; and facilities management services.

Company Description

Knox Attorney Service has been in business for more than 40 years as a provider of litigation support, reprographics and document management services, as well as statewide courier/messenger service. We provide a wide array of services including service of process; court services; on-call courier/messenger service; skip trace and investigations; record retrieval; subpoena preparation; e-data discovery and database hosting; copy center & reprographics; digital imaging; x-ray/blueprints/video/CD duplication; and facilities management services.

The outstanding service we provide starts with our people. We make an extra effort to train and develop our staff of document professionals on the art of customer service. The tenure and professionalism of our staff is unparalleled in the document and legal services industry. We spend much effort training our people to develop our “home grown” leaders of the future. We believe investing our time and money to ensure that our people are knowledgeable and understand importance of our customers’ businesses.

Job Description

Busy legal support provider

• You would be monitoring 50-75 orders on a daily basis, get updates daily from field agents and communicating that with your clients, inputting all notes into our data base.
• Following up with field agent for status on orders, informing clients of any issues on active orders.
• Reviewing completed orders and processing them for billing.

Qualifications

• This is a fast paced environment. Attention to detail is very important on sensitive legal documents. Must be highly organized, have a sense of urgency, and good time management.
• Fast typing speeds, familiar with WORD, ADOBE, OUTLOOK
• Professional phone and email etiquette.

Additional Information

Benefits: including health, dental, vision, Life/AD&D, FSA, PTO, paid holidays and 401K.

All your information will be kept confidential according to EEO guidelines.