Learner Success Advisor & Support Specialist

Capella University; United States; Remote; USD 23,000 - 34,000; Full time

Job summary

Capella University is seeking an Advising Support Representative to deliver high-quality learner experiences. You will handle inquiries by phone, text, and email, guide learners through programs, and connect them with the right resources to remove roadblocks.

You will use tools like Salesforce and Campus Solutions, educate learners about self-service options, and triage questions to academic coaches when needed. Strong communication and organization are essential.

Qualifications

• 1+ years of experience in a professional setting with strong written and verbal communication and customer service skills.
• Experience providing learner support and answering questions across multiple channels.

Responsibilities

• Respond to learner inquiries via phone, text, email, and casework.
• Educate learners on self-service resources and university policies.
• Triage requests to academic coaches or other departments as needed.
• Maintain casework within SLA and document interactions.

Skills

Active listening

Verbal communication

Written communication

Customer service

Time management

Problem solving

Education

High school diploma

Tools

Salesforce

Campus Solutions

InContact

SharePoint

Pinnacle

ScheduleOnce

MS Office

Job description

Capella University is seeking an Advising Support Representative to deliver high-quality learner experiences. You will handle inquiries by phone, text, and email, guide learners through programs, and connect them with the right resources to remove roadblocks.

You will use tools like Salesforce and Campus Solutions, educate learners about self-service options, and triage questions to academic coaches when needed. Strong communication and organization are essential.