Enrollment Success Advisor for Education Programs

Cengage Group; Omaha (NE); Remote; USD 29,000 - 39,000; Full time

Job summary

Join Cengage Group as an Enrollment Representative and help learners reach their educational goals by guiding them to programs that fit their needs. You will prioritize qualified leads from website, referrals, live chat, and phone to drive enrollments.

You'll work with basic computer tools and CRM systems, providing a top-notch customer experience and supporting students through the enrollment journey with strong communication and problem-solving skills.

Qualifications

• Basic computer knowledge and skills to navigate common software applications.
• Comfortable using CRM systems and enrollment tools.
• Strong communication and customer-service abilities.
• Some college coursework or degree preferred.
• Ability to handle multiple inquiries and guide students through enrollment.

Responsibilities

• Prioritize qualified leads from multiple channels (website, referrals, live chat, phone).
• Counsel prospective students regarding educational and career objectives.
• Guide students through the enrollment process.
• Implement strategies to meet enrollment objectives.

Skills

Technical literacy

CRM usage

Communication skills

Reliable wifi

Education

Some college coursework or degree

Tools

CRM systems

Enrollment tools

Job description

Join Cengage Group as an Enrollment Representative and help learners reach their educational goals by guiding them to programs that fit their needs. You will prioritize qualified leads from website, referrals, live chat, and phone to drive enrollments.

You'll work with basic computer tools and CRM systems, providing a top-notch customer experience and supporting students through the enrollment journey with strong communication and problem-solving skills.