Student Success Advocate — Remote Advising & Support

DeVry University; Port Reading (NJ); On-site; USD 40,000 - 54,000; Full time

Benefits offered by this job

401k match

Tuition assistance

Remote options

Health coverage

Paid time off

FSA/HSA options

Job summary

DeVry University is seeking a Student Support Advisor to assist students through enrollment, focusing on financial, academic, and service-related guidance. The role emphasizes proactive advising, holistic student support, and advocacy to help students reach graduation.

In a dynamic call-center environment, you will handle calls, chats, emails, and SMS, partnering with Admissions and faculty to ensure timely and accurate guidance.

Qualifications

• 1+ year of exceptional customer service or advising experience in education
• Proficient in Microsoft Office (Outlook, Word, Excel, Teams) and internet/databases
• Ability to navigate multiple systems and maintain confidentiality

Responsibilities

• Provide enrollment process support by partnering with Admissions to answer questions and outline funding options
• Develop and validate an estimated financial plan with timelines for applicants
• Monitor student accounts and evaluate academic and financial awards to promote outcomes
• Collaborate with faculty and staff to connect students with resources and support services
• Record all interactions in designated institutional systems
• Ensure compliance with policies and procedures across Title IV funding and academic programs

Skills

Customer service

Advising

Microsoft Office

Internet apps & databases

Education

Some college coursework

Tools

NSLDS system

Job description

DeVry University is seeking a Student Support Advisor to assist students through enrollment, focusing on financial, academic, and service-related guidance. The role emphasizes proactive advising, holistic student support, and advocacy to help students reach graduation.

In a dynamic call-center environment, you will handle calls, chats, emails, and SMS, partnering with Admissions and faculty to ensure timely and accurate guidance.