Learner Support & Academic Advising Specialist

Capella University Inc; United States; Remote; USD 23,000 - 35,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life and disability plans

Well-being incentives

Parental leave

Paid time off

HSA/FSA

Job summary

Capella University Inc. is seeking an experienced Learner Support professional to assist learners from their first course through graduation.

You will inform learners of key milestones, promote self-service resources, and coordinate with academic coaches to streamline the learner experience. You will handle inquiries via phone, email, text, or casework, utilizing Salesforce, Campus Solutions, InContact, SharePoint, Pinnacle, ScheduleOnce, and MS Office while maintaining accurate records and

Qualifications

• 1+ years of experience in a professional setting with strong written and verbal communication and solid customer service.
• High school diploma required; some college experience preferred.
• Ability to adhere to a set daily/weekly schedule and manage multiple demands.
• Excellent problem-solving and relationship-building skills with senior management awareness.

Responsibilities

• Respond to learner requests via phone, email, text, or casework across multiple channels.
• Triage requests to academic coaches or other departments as needed.
• Use Salesforce/Campus Solutions, InContact, SharePoint, Pinnacle, ScheduleOnce, and MS Office to manage learner data and interactions.
• Create, manage, and resolve learner casework within the SLA and support outbound call campaigns.

Skills

Integrity

Punctuality

Time management

Active listening

Verbal communication

Written communication

Autonomy

Attention to detail

Organizational skills

Tech proficiency

Salesforce

PeopleSoft CRM

SharePoint

MS Office

Education

High school diploma

Some college experience

Tools

Salesforce

PeopleSoft CRM

SharePoint

Pinnacle

MS Office

Job description

Capella University Inc. is seeking an experienced Learner Support professional to assist learners from their first course through graduation.

You will inform learners of key milestones, promote self-service resources, and coordinate with academic coaches to streamline the learner experience. You will handle inquiries via phone, email, text, or casework, utilizing Salesforce, Campus Solutions, InContact, SharePoint, Pinnacle, ScheduleOnce, and MS Office while maintaining accurate records and