Student Success & Support Advisor

DeVry University; Orlando (FL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401k match

Tuition assistance

Remote & hybrid

Health coverage

Paid time off

FSA/HSA options

Job summary

DeVry University is seeking a Student Support Advisor to assist students throughout their educational journey, delivering proactive and accurate advising on financial, academic, and service-related matters. This role emphasizes CARE and TEACH values in a dynamic call center environment.

You will engage via calls, chats, emails, and SMS, advocate for students, monitor progress, and collaborate with faculty and staff to ensure students have the tools to reach graduation and succeed.

Qualifications

• Some college coursework required.
• A minimum of 1 year of exceptional customer service or prior advising experience in an education setting.
• Eligible to access and maintain the NSLDS system and must not be in default of Title IV Federal aid.
• Ability to proficiently use Microsoft Office suite (Outlook, Word, Excel, Teams), internet applications, and database software systems.
• Home office must be equipped with wired internet and provide reliable speeds.

Responsibilities

• Provide proactive advising on financial, academic, and service-related matters to support students toward graduation.
• Advocate for students and connect them with resources and support services.
• Monitor financial and academic progress and promote student success through holistic advising.
• Maintain accurate documentation of all student interactions.

Skills

Customer service

Advising experience

Tech-savvy

Time management

Detail oriented

Education

Some college coursework

Tools

Microsoft Office

Internet applications

Database software

Job description

DeVry University is seeking a Student Support Advisor to assist students throughout their educational journey, delivering proactive and accurate advising on financial, academic, and service-related matters. This role emphasizes CARE and TEACH values in a dynamic call center environment.

You will engage via calls, chats, emails, and SMS, advocate for students, monitor progress, and collaborate with faculty and staff to ensure students have the tools to reach graduation and succeed.