Learner Success Advisor

Capella University; Oregon; Hybrid; USD 25,000 - 39,000; Full time

Job summary

Capella University is seeking an Advising Support Representative to deliver high-quality learner experiences through phone and text, guiding students through programs and resources to overcome roadblocks. You will use Salesforce, Campus Solutions, and other tools to manage learner data and casework.

The role emphasizes proactive communication, collaboration with coaches, and adherence to service level agreements while supporting a wide range of programs and formats.

Qualifications

• 1+ years of experience in a professional setting with strong written and verbal communication.
• Ability to handle complex learner resolutions with autonomy.
• Familiarity with university policies, programs, and billing processes.

Responsibilities

• Support learner requests from first course through graduation and beyond.
• Provide exceptional service experience and promote coach connections.
• Educate learners about self-service resources and independence.
• Respond via phone, voicemail, email, text, and casework; triage to coaches or other departments.

Skills

Clear communication

Active listening

Time management

Problem solving

Professionalism

Education

High school diploma

Some college experience

Tools

Salesforce

Campus Solutions

InContact

SharePoint

Pinnacle

ScheduleOnce

MS Office

Job description

Capella University is seeking an Advising Support Representative to deliver high-quality learner experiences through phone and text, guiding students through programs and resources to overcome roadblocks. You will use Salesforce, Campus Solutions, and other tools to manage learner data and casework.

The role emphasizes proactive communication, collaboration with coaches, and adherence to service level agreements while supporting a wide range of programs and formats.