Student Success Advisor

Strayer Education, Inc.; United States; Remote; USD 23,000 - 35,000; Full time

Job summary

Capella University is seeking an Advising Support Representative to deliver high-quality learner experiences via phone and text, guiding students through programs and policies. You will utilize CRM systems and university tools to address questions and resolve issues, from initial inquiries to graduation.

The role emphasizes proactive communication, strong critical thinking, and collaboration with coaches and departments to remove roadblocks and ensure timely progression in learners' plans.

Qualifications

• 1+ years of experience in a professional setting with strong written and verbal communication.
• High school diploma required; some college preferred.
• Ability to travel up to 10% and lift up to 25 lbs.
• Exceptional customer service skills and the ability to handle multiple inquiries across channels.

Responsibilities

• Support learner requests regarding academics and records from first course through graduation.
• Provide exceptional service experience and positively represent Capella University.
• Educate learners about self-service resources and promote learner independence.
• Triages requests to academic coaches or other departments as needed.
• Maintain casework with SLA adherence and use Salesforce/Campus Solutions system to manage data.

Skills

Customer service

Verbal communication

Written communication

Time management

Problem solving

MS Office

CRM software

Education

High school diploma

Tools

Salesforce

PeopleSoft CRM

InContact

SharePoint

Pinnacle

ScheduleOnce

Job description

Capella University is seeking an Advising Support Representative to deliver high-quality learner experiences via phone and text, guiding students through programs and policies. You will utilize CRM systems and university tools to address questions and resolve issues, from initial inquiries to graduation.

The role emphasizes proactive communication, strong critical thinking, and collaboration with coaches and departments to remove roadblocks and ensure timely progression in learners' plans.