Enrollment Advisor & Prospect Relationship Builder

Capella University; United States; On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Tuition assistance

Medical benefits

Paid time off

Competitive salary

Job summary

Capella University seeks an Associate Enrollment Specialist to educate prospective students about online degree programs, financing, and licensure. You will build trusted, long-term relationships, guiding learners through the full enrollment lifecycle with a consultative, student-centered approach.

You will manage multiple touches across phone, chat, email and social channels, qualifying readiness and presenting customized program solutions.

Qualifications

• Strong sales/customer-enrollment experience preferred.
• Ability to guide prospects through enrollment lifecycle.
• Excellent communication across channels (phone, chat, email).
• Experience with decision-process navigation and needs discovery.

Responsibilities

• Build and manage a robust enrollment pipeline with multiple contacts per student.
• Guide prospects through enrollment, qualify readiness, present programs and financing options.
• Interact with prospects via phone, chat, social media and email to educate and assist decisions.
• Utilize CRM tools to track progress and coordinate next steps.
• Contribute to team discussions and coaching to improve student engagement.

Skills

Customer relationship

Communication skills

Time management

Goal oriented

Education

Bachelor's degree preferred

Tools

CRM software

Job description

Capella University seeks an Associate Enrollment Specialist to educate prospective students about online degree programs, financing, and licensure. You will build trusted, long-term relationships, guiding learners through the full enrollment lifecycle with a consultative, student-centered approach.

You will manage multiple touches across phone, chat, email and social channels, qualifying readiness and presenting customized program solutions.