Enrollment Experience Specialist

Capella University; Oregon; Hybrid; USD 28,000 - 42,000; Full time

Benefits offered by this job

Medical/dental/vision benefits

Tuition assistance

401(k) retirement plan

Job summary

Capella University is seeking an Associate Enrollment Specialist to educate prospective students on online degree programs, financing, and licensure matters. You will build strong relationships with leads, navigate the enrollment lifecycle, and present tailored solutions that align with student goals.

The role emphasizes consultative selling, empathy, and a data-driven approach to guide applicants to successful enrollment while preparing them for long-term student success.

Qualifications

• Must be able to guide prospects through enrollment processes and financial options.
• Excellent communication and active listening to identify needs.
• Ability to manage a pipeline and forecast effectively.
• Willingness to work extended hours as needed.

Responsibilities

• Build and manage a robust pipeline with multiple touches per student.
• Guide prospects through enrollment: qualify readiness, discover needs, present solutions, ask for the business.
• Interact with leads via phone, chat, email and social channels.
• Leverage tools to manage student data and workflow.

Skills

Relationship building

Communication skills

Time management

CRM experience

Enrollment process knowledge

Team collaboration

Presentation skills

Needs assessment

Phone & chat outreach

Goal orientation

Education

Bachelor's degree preferred

Tools

CRM software

Automation tools

Job description

Capella University is seeking an Associate Enrollment Specialist to educate prospective students on online degree programs, financing, and licensure matters. You will build strong relationships with leads, navigate the enrollment lifecycle, and present tailored solutions that align with student goals.

The role emphasizes consultative selling, empathy, and a data-driven approach to guide applicants to successful enrollment while preparing them for long-term student success.