Student Success Coach & Pathway Advisor

Capella University; EE. UU.; A distancia; USD 52.000 - 76.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote work options

Flexible scheduling

Professional development opportunities

Descripción de la vacante

Capella University is seeking an Academic Coach to guide learners from enrollment to program completion. You will coach, motivate, and mentor students, helping them remove barriers and create personalized paths to success.

The role emphasizes relationship-building, engagement, and proactive outreach across channels, including phone, email, chat, and casework. Collaboration with faculty and university partners is essential to support learner outcomes.

Formación

• Bachelor’s degree from an accredited institution required.
• Master’s degree or Doctoral degree preferred for Doctoral Advisors.
• Excellent written and verbal communication skills.
• Two to four years of professional experience in coaching or advising preferred.

Responsabilidades

• Assist learners in developing an academic plan and direct path to completion.
• Monitor progress and mitigate risks to learner persistence and success.
• Communicate with learners via multiple channels and document interactions.
• Serve as a subject matter expert on programs, processes, and policies.

Conocimientos

Coaching skills

Communication skills

Problem solving

Relationship building

Time management

Analytical thinking

Educación

Bachelor's degree

Master’s degree

Doctoral degree

Herramientas

Microsoft Office

Descripción del empleo

Capella University is seeking an Academic Coach to guide learners from enrollment to program completion. You will coach, motivate, and mentor students, helping them remove barriers and create personalized paths to success.

The role emphasizes relationship-building, engagement, and proactive outreach across channels, including phone, email, chat, and casework. Collaboration with faculty and university partners is essential to support learner outcomes.