Learner Success Advisor

Capella University; United States; On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Tuition assistance

Medical benefits

401(k) retirement

Job summary

Capella University is seeking an Advising Support Representative to create a high-quality learner experience across all programs. You will support learners by phone and text, equip them with tools, and remove roadblocks using university policies and resources.

You will work with learners across degree levels and formats, triaging complex cases to academic coaches and other departments while maintaining SLA and leveraging CRM systems and MS Office in daily tasks.

Qualifications

• Experience in a professional setting with strong written and verbal communication.
• Ability to handle multiple channels and casework with accuracy.
• Familiarity with CRM systems such as Salesforce or Peoplesoft CRM is a plus.

Responsibilities

• Supports learner requests from first course through graduation and beyond.
• Provides exceptional service and promotes coach connection to streamline the experience.
• Educates learners about self-service resources to build independence.
• Responds via phone, text, email, and other channels; triages to appropriate teams.
• Manages casework within SLA using MS Office and related tools.

Skills

Customer service

Communication skills

Time management

Problem solving

Education

High school diploma

Some college

Tools

Salesforce

Peoplesoft CRM

MS Office

Job description

Capella University is seeking an Advising Support Representative to create a high-quality learner experience across all programs. You will support learners by phone and text, equip them with tools, and remove roadblocks using university policies and resources.

You will work with learners across degree levels and formats, triaging complex cases to academic coaches and other departments while maintaining SLA and leveraging CRM systems and MS Office in daily tasks.