Student Success Advisor

Strayer University Inc.; United States; Remote; USD 23,000 - 35,000; Full time

Benefits offered by this job

Overtime eligibility

Travel up to 10%

Job summary

Capella University is seeking an Advising Support Representative to deliver high-quality learner experiences across all programs and formats. You will guide learners through milestones, answer policy questions, and connect them with coaches using CRM tools.

The role requires strong communication, critical thinking, and teamwork, with opportunities to collaborate across departments and participate in training to deepen product knowledge.

Qualifications

• 1+ years of experience in a professional setting with strong written and verbal communication.
• High school diploma required; some college experience preferred.
• Ability to learn university policies, programs, and billing processes quickly.

Responsibilities

• Provide learner support via phone and text from first course through graduation.
• Educate learners on self-service resources and promote independence.
• triage questions and route to academic coaches or other departments as needed.
• Manage casework within SLA and document interactions in CRM systems.
• Coordinate with teams using Outlook, Teams, SharePoint, and scheduling tools.
• Support outbound call campaigns and monitor learner milestones.

Skills

Active listening

Verbal communication

Written communication

Customer service

Time management

Organizational skills

MS Office

CRM systems

Education

High school diploma

Some college preferred

Tools

Salesforce

Campus Solutions

InContact

SharePoint

Pinnacle

MS Office

ScheduleOnce

Job description

Capella University is seeking an Advising Support Representative to deliver high-quality learner experiences across all programs and formats. You will guide learners through milestones, answer policy questions, and connect them with coaches using CRM tools.

The role requires strong communication, critical thinking, and teamwork, with opportunities to collaborate across departments and participate in training to deepen product knowledge.