Lead Valet Driver: Elevate Guest Parking Experience

Towne Park, LLC.; Cleveland (OH); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Accident insurance

Critical illness insurance

Hospital indemnity insurance

Telemedicine

401k plan

Job summary

Towne Park is seeking a Guest Service Captain to orchestrate the service experience for hotel guests and coordinate with coworkers to meet service standards. Under the Account Manager, this role handles on-site coordination, troubleshooting, and guidance when managers are unavailable.

The captain is not a manager but may make urgent judgment calls and report non-urgent issues for managerial guidance. Strong English communication and safety-conscious guest interactions are essential.

Qualifications

• High school diploma or GED required.
• Must be at least 18 years old and able to pass background check, MVR and drug screen.
• Six months related experience and/or training or equivalent education/experience.
• Valid driver’s license with clean driving record.
• Must be able to read, write and communicate effectively in English; basic math and money handling skills.

Responsibilities

• Greet guests within 30 seconds of arrival to create favorable first and last impressions.
• Open vehicle and hotel doors for guests and explain parking procedures.
• Park and retrieve vehicles safely and accurately.
• Assist with room deliveries, directions, taxis, and guest inquiries.
• Coordinate schedule changes and report issues to the Account Manager.

Job description

Towne Park is seeking a Guest Service Captain to orchestrate the service experience for hotel guests and coordinate with coworkers to meet service standards. Under the Account Manager, this role handles on-site coordination, troubleshooting, and guidance when managers are unavailable.

The captain is not a manager but may make urgent judgment calls and report non-urgent issues for managerial guidance. Strong English communication and safety-conscious guest interactions are essential.