Valet Lead & Guest Services Captain

Towne Park LLC; Cleveland (OH); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Accident insurance

Critical illness insurance

Hospital indemnity insurance

Telemedicine benefits

401k retirement plan

Job summary

Towne Park LLC is seeking a Guest Service Captain to orchestrate the guest experience on a hotel site, ensuring service standards are met or exceeded. Under the Account Manager, you’ll coordinate and assist with admin duties, and provide guidance when the manager is off-site.

The role requires a friendly demeanor, quick guest interaction, and strong communication. You’ll balance multitasking with guest safety and HIPAA confidentiality while supporting revenue and shift communication.

Qualifications

• High school diploma or GED is required.
• Must be at least 18 years old and able to pass a background, MVR and drug screen.
• Must have a valid driver’s license and clean driving record.
• Experience with wheelchair safety and ability to operate manuals is preferred.

Responsibilities

• Greet and assist guests promptly and professionally to set a positive tone.
• Open vehicle and hotel doors; check in guests and explain parking procedures.
• Park and retrieve vehicles; handle guest issues calmly and efficiently.
• Provide bell services, directions, taxis, reservations, and guest inquiries.
• Maintain knowledge of the client facility, rates, and local attractions.
• Support scheduling and notify teammates of shifts; assist with cash handling and shift paperwork.

Skills

Customer service

Communication

Cash handling

Reading and writing (English)

Time awareness (24h)

Mathematical skills

Reasoning and instruction following

Education

High school diploma or GED

Job description

Towne Park LLC is seeking a Guest Service Captain to orchestrate the guest experience on a hotel site, ensuring service standards are met or exceeded. Under the Account Manager, you’ll coordinate and assist with admin duties, and provide guidance when the manager is off-site.

The role requires a friendly demeanor, quick guest interaction, and strong communication. You’ll balance multitasking with guest safety and HIPAA confidentiality while supporting revenue and shift communication.